Refund and Returns Policy for AuraHousePaint
Effective Date: 17/12/2024
At AuraHousePaint, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward refund and returns policy to ensure a hassle-free experience.
1. Return Policy
If you are not fully satisfied with your purchase, you may return eligible items within 30 days from the date of delivery for a full refund or exchange. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide proof of purchase, such as an order number or receipt.
- The return request must be made within 30 days of receiving your order.
Please note that we are unable to accept returns on opened or used candles, as these items cannot be resold for safety and hygiene reasons. If the product has been damaged during shipping, please contact us immediately for further assistance.
2. How to Return an Item
To return an item, follow these steps:
- Contact Us: Email our customer service team at aurahousepaint@contact.info with your order number, a description of the item, and reason for the return.
- Return Authorization: Once we receive your return request, we will issue you a return authorization number and provide further instructions on how to return the item.
- Ship the Item: Please package the item securely in its original packaging and include a copy of your receipt or order confirmation. You are responsible for the cost of return shipping unless the item is defective or damaged.
3. Refunds
Once we receive the returned item and inspect it, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
- Full Refund: If the item is returned in its original, unused condition, you will receive a full refund minus the cost of return shipping.
- Partial Refund: If the item is returned with signs of use or damage, we may issue a partial refund based on the condition of the returned product.
4. Exchanges
If you wish to exchange an item for a different product, please return the original item for a refund and place a new order for the item you desire. We are unable to process direct exchanges.
5. Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately at aurahousepaint@contact.info or call us at (512) 555-7890. We will arrange for a free return and send a replacement or issue a full refund for the affected item.
6. Non-Returnable Items
The following items are non-returnable:
- Opened or used candles for hygiene and safety reasons.
- Gift cards.
- Items purchased through third-party sellers or distributors.
7. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item. In such cases, AuraHousePaint will cover the return shipping costs.
8. International Returns
If you are returning a product from outside the United States, please note that you are responsible for any duties, taxes, and shipping costs incurred. We recommend using a trackable shipping service for returns.
9. Changes to the Refund and Returns Policy
AuraHousePaint reserves the right to update or modify this Refund and Returns Policy at any time. If any changes are made, we will notify you by updating the effective date at the top of this page. Please review this policy periodically to stay informed about our return and refund procedures.
10. Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return or refund, please contact us at:
AuraHousePaint
Address: Ovilla, Texas 75154, USA
Phone: (512) 555-7890
Email: aurahousepaint@contact.info
Website: https://aurahousepaint.com